Knowledge Base

SmartConnect.com is broken into 3 different subscription tiers that are available for purchase. It is important to decide which level fits your company best when looking to sign up for a plan.

All the subscription plans are based primarily off of how many connections are in use for a tenant. There are additional options and services that are included at the higher subscription levels that can be compared in detail here.

When looking at the Connection count for your company – a Connection is defined as any system you want to integrate to or from. For example, if you want to connect a SQL Server, Salesforce, and Dynamics 365 Business Central – that will count as 3 Connections. It does not matter if you are sending data in one direction or bi-directionally between any one of those systems or how many integrations are created between them, it is 1 Connection per system.

Files are handled uniquely when determining how they count towards a connection limit. If a file is used as a data source or destination in any integration it will count as a used connection. An unlimited number of additional files can be used as data sources or destinations and it will not count as anything more than just 1 file connection that is in use.

Additionally, unlimited support can be purchased with the Basic plan and is included automatically with the Business and Premium plans. If support is purchased, it has a minimum commitment length of 6 months. With the unlimited support option, your team gets access to the full eOne support team to help resolve issues that are encountered during the use of the application.

The subscription tier your company owns can be changed after purchase as well. If your integration needs have grown, it is possible to upgrade to a higher level at any time. The subscription can also be downgraded as long as the number of active Connections in the application do not exceed the limit for that subscription tier.