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Adding Users to

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Adding Users to


Users can be added and removed within any account directly within the app. Login to through

Once logged in, navigate to the System section of the menu bar on the left hand side of the interface and select Security.

Security Navigation

From the User Security window, existing users can be modified or deactivated if needed. New users can be added using the Create New User button at the top right of the interface.

When entering an email address when adding a new user, SmartConnect will check to see if the email already exists on an existing user. It will check all existing users across all SmartConnect tenants to ensure if an email address is provided that is already in use it will associated that existing user to the current SmartConnect tenant rather than creating a new user.

When adding a new user (email not in use across any SmartConnect tenants), a password along with first and last name must be provided.

Security Settings

When adding a user that exists in another SmartConnect tenant, the first and last name will autofill and the password cannot be set and/or changed from this window. Only the user with that email can change their password, either within app or by using the Forgot Password link on the main login page.

Existing user

As many users as needed can be added to a tenant through these steps. Future updates will allow for specific control over what functionality user accounts can access within the application.


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